English for Hospitality
Industry
(CEFR-Aligned)
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Course Overview
This 24-week course combines General English and English specific to the hospitality industry. The course is structured to provide foundational language skills while integrating industry-specific terminology and communication techniques necessary for effective customer service and professional interactions within hospitality contexts.
Integrated English for Hospitality Industry
Course Title: | Level 2 Integrated English for the Hospitality Industry
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Level: | 2 |
Guided Learning Hours | 360 |
Skills at Your Own Pace and Location
Duration: 24 Weeks
Weekly Study Breakdown (15 hours per week)
- General English (7 hours per week):
- Focus on improving grammar, vocabulary, pronunciation, and the four main skills (reading, writing, speaking, and listening).
- Development of general conversational skills and fluency.
- English in Hospitality (8 hours per week):
- Industry-specific vocabulary and functional language for real-life scenarios.
- Role-plays and case studies focusing on customer service, complaint resolution, and teamwork.
- Practical writing tasks related to hospitality, such as emails, booking confirmations, and promotional material.
Learning Outcomes
By the end of this course, students will be able to:
- Communicate fluently in both general and professional settings.
- Use appropriate language for handling guest interactions, inquiries, complaints, and feedback.
- Write clear, concise emails and other professional documents for the hospitality industry.
- Develop customer service skills, including resolving complaints with tactful and diplomatic language.
- Engage confidently in team interactions, meetings, and event planning tasks.
Weeks 1-4
General English Fundamentals and Hospitality Basics
- General English: Conversational skills, common vocabulary, and grammar review.
- Hospitality Focus: Greetings, first impressions, and basic customer service language.
Weeks 5-8
Developing Fluency and Handling Customer Inquiries
- General English: Expressing opinions, understanding complex sentence structures, and expanded vocabulary.
- Hospitality Focus: Answering questions about facilities and services, giving directions, and providing information.
Weeks 9-12
Intermediate Communication and Reservations Management
- General English: Improving coherence and fluency, discussing topics in detail, practicing real-life scenarios.
- Hospitality Focus: Taking reservations, managing cancellations, handling over-the-phone interactions.
Weeks 13-16
Advanced Communication and Complaint Resolution
- General English: Understanding idioms, colloquialisms, and discussing abstract topics.
- Hospitality Focus: Language for complaint handling, offering solutions, resolving difficult customer situations.
Weeks 17-20
Writing for Hospitality and Advanced Conversations
- General English: Writing formal and informal texts, improving accuracy in writing.
- Hospitality Focus: Professional emails, writing confirmations, and creating responses to inquiries.
Weeks 21-24
Assessment Structure
Marketing Language, Team Communication, and Capstone Project
- General English: Mastering formal and informal registers, creating persuasive texts.
- Hospitality Focus: Describing services, promoting events, planning events, and presenting the capstone project.
- Weekly Quizzes and Assignments (15%): Regular vocabulary and grammar checks, with short writing or speaking tasks.
- Mid-Course Exam (20%): Assessing both general and hospitality-specific English, covering reading, listening, speaking, and writing.
- Oral Presentation (20%): A presentation on a chosen hospitality scenario, demonstrating fluency and appropriate customer service language.
- Written Assessment (20%): Includes a formal email, a promotional text, and responses to inquiries.
- Final Capstone Project (25%): A group project involving the planning and presentation of a hospitality event, incorporating promotional content and customer engagement strategies.